Salon is nice and clean. Very modern looking. My technician was nice, polite, did a great job on my toes. I'm really picky about how my cuticles are cut and nails are polish. She did an exceptional job. No complaint here. The massage was just right. Not like other places where it just feels like rubbing on lotion. I gave a 4 becuase the chair was not comfortable. Spa chairs has the massager, the it was weak and makes squeaky noise which defeats the relaxation feeling you're trying to provide to our customers.